FAQ

Sacoche Mâle accepts the following payment methods for online purchases:

  • Visa
  • MasterCard
  • Paypal
  • American Express
  • Bank transfer** (French only)

*Paypal payment is not available in Saudi Arabia, Kuwait and Qatar.

**Payment by bank transfer cannot be used to purchase personalized items.

When you place an order, your billing address must match your payment information. If your payment is refused, please contact your bank for assistance.

For most items (with the exception of made-to-measure and personalized items), you will not be invoiced until your order has been dispatched. Once the order has been placed, we will authorize payment of the total amount and prepare your order for shipment. The full amount will be invoiced once your order has been dispatched.

Customized and personalized items must be paid for in full when ordered. Once Sacoche Mâle has received your order, Sacoche Mâle customer service will contact you to confirm your order and process payment.

If you need to cancel or modify your order, please contact us using the contact form as soon as possible. We will do our utmost to satisfy your request, but we cannot guarantee that your order will be modified once it has been placed. Once payment has been confirmed, orders cannot be cancelled or modified; you may return your item in accordance with Sacoche Mâle’s online returns policy.

Once placed, orders for custom or personalized items cannot be cancelled or modified. The sale of these items is considered final and they cannot be returned.

If you have received a message from us informing you that your order has been cancelled, please place your order online again, or contact us.

We strive to process your order and manufacture the products with care, requiring between 10 and 15 working days for delivery in mainland France. For the rest of the world, lead times may be extended by a few working days. Our team is dedicated to speeding up this process without sacrificing the quality of our products, so that you can receive your order as quickly as possible. We do our utmost to shorten these lead times.

Once your item(s) have been shipped, you will receive a confirmation e-mail containing a link to track the progress of your order with the carrier.

If you need to change your delivery information after placing your order, please contact us as soon as possible. Delivery information, in particular the delivery address, cannot be changed once the order has been dispatched.

Please note that delivery information for orders placed via PayPal cannot be changed once the order has been confirmed.

At present, we can only process one delivery address per order. To have your items shipped to different addresses, please place one order per delivery address.

Returns and exchanges are possible within 14 days of the delivery date by returning your items by carrier to the address that will be communicated by email, this address must appear on the return label. In the case of a return, the customer will pay the shipping costs at his own expense.

For further information, please contact our customer service department. You can contact us by email at the following address [email protected] or use our online chat service.

One of our advisors will be happy to get back to you within 24 hours to provide you with all the necessary instructions to proceed with a refund.

Goods returned by post to our warehouse will be processed within 14 working days of receipt. You will receive a confirmation e-mail once your return has been validated. Refunds will be credited to the original payment method. Additional charges for Saturday delivery are non-refundable.

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